Warranty Return Refound

Warranty

We know the purpose of using these types of products and we know that it is extremely important for you that the product you buy to works well when you need it. We are happy to announce that our products meet high quality standards. All products are tested several times, including once again before being packaged and shipped.

It is absolutely impossible to receive a product that does not work properly! But unfortunately nothing is perfect! In the event of a malfunction, you will first need to contact us and describe the problem you are experiencing.

We will try to help you solve the problem together on the phone by phone call or video call on whatsapp. If the problem cannot be resolved over the phone, you will need to send the product back to be replaced with a new one.

However, if there is a problem, the first thing you need to do is contact us and communicate your problem. 90% of the issues are solved by one of our Live Chat operators, because in most cases the problem is not a defect but an inappropriate use. We are always trying to improve our quick start guide and to include in them the situations that come up, for an easy use of devices.

All product from Examdevices.com benefit from warranty conditions that are in line with the applicable law and the commercial policy of manufacturers. The minimum warranty for a product is of 12 months. Products out of the warranty period can also be repaired in case of malfunction for a fee.

Parcels destroyed during shipping time

This situation is very rare! In addition, all products are very carefully packaged and well protected throughout the transport period. Since 2004 and until now I have only had two cases! So don’t worry.

When you receive the package, check that if the packaging is not damaged. If the packaging shows signs of damage do not pick up the package and please contact us as soon as possible and provide us with evidence: pictures, video.

Together with the courier company employee, please fill in the special form for packages damaged during transport. And do not pickup package!

After you send us the pictures and video evidences, another package will be sent to you with new products ordered. Us we will later recover the value of the products from the insurance company.

Return and Refund Policies​

If you ordered a product from examdevices.com and after received and tested, it doesn’t seem to help you for what you need, you can send it back to be replaced with another product. The first thing you need to do is contact us and let us know. 

The products you are going to return must be in exactly the same condition as you initially received them. It must not show signs of use, it must not be altered and it must contain all the packaging and accessories that you have received from us.

All the necessary details for the return will be established together. When you want to exchange one product for another, you need to know that you will have to pay for the shipping.

Refund Policies​

Usually this type of product is used only a few times in a very short time. For example: you have an exam or a few exams next week, you order the product now, next week you do your job with it and then you don’t need it anymore. After you do your job with the product, you send it back to us and you want your money back.

To avoid abusing the return policy, products cannot be returned for refounding! Of course you have warranty for product. You can send it back to be replaced with a new one if the product fails during the warranty period. Or if you want to replace with another oane. But is not accepted refound!

To avoid unpleasant situations, if you do not agree with our warranty and return policies, please do not order from us!

For any additional information, do not hesitate to contact us:

ExamDevices.com provides customers a Live Chat Online Support System on Whatsapp available 12 hours a day, 6 days a week. You can request additional product information or if you have already bought a cheating device you can be guided Online on Live Chat by a specialist.

If you need help choosing the right system for you, or if you have purchased a device and need assistance, please consider the following client work schedule:

Monday – Friday:   08am – 10pm

Saturday:                08am – 16pm

Sunday:                           Close

For emergencies outside working hours, an engineer can be available for a fee of 50 Euro (30min – max 1 hour)

Please consider the time above, not your local time!

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